Privacy Policy


Effective as of April 5, 2018

A note from Prathibha Rethish, SpineLegal’s Privacy Officer. Former Security business analyst in Sitel.


I believe that the only good policy is one you can easily understand and written in plain English. If there is anything that is not clear enough here, reach out to me, and I am more than happy to make it clearer. I sincerely hope that this update helps you better understand our privacy policy, what you’re consenting to, and how we operate. Thanks for joining the SpineLegal community!


At Inspine Technologies Limited (“SpineLegal”), we value your trust and respect your privacy.


SpineLegal exists to support businesses like you by offering a fast and easy way to manage your business while respecting and meeting your privacy expectations.


This privacy policy applies to SpineLegal application, and, its subdomains (the “Site”), all of which are owned and operated by Inspine Technologies Limited. It does not apply to any third-party software and websites, which have their own policies. Throughout this policy, when we say SpineLegal, we mean our company, including the Site and SpineLegal application.

By “Personal Information”, we mean information about an identifiable individual. That’s what this policy is about – our collection, protection, use, retention, disclosure and other processing of Personal Information and your rights relating to these activities.

We use Personal Information to provide you and your business with the Services. Our Privacy Policy is based on the following 10 fair information principles:


  1. Accountability

  2. Consent

  3. Limiting collection

  4. Limiting use, disclosure, and retention

  5. Accuracy

  6. Safeguards

  7. Openness

  8. Individual access

  9. Challenging compliance


Accountability and Challenging Compliance(#1 and #9)

SpineLegal has named a Privacy Officer who is responsible for all things privacy at SpineLegal. This includes our policies and procedures that are designed to keep your information safe. If you have any questions about our privacy practices or this policy, you can contact me at:


International House, 

Cromwell Road, 

London SW7 4EF

Email: [email protected]

Identifying Purposes (#2)

SpineLegal collects, uses and manages Personal Information for user authentication and licensing of the application for the software and the website we manage

SpineLegal may collect, use, store, or disclose your Personal Information for the purposes described below.


  • To provide you with the Services, which includes the following:

    • We may also collect your name and email address from third parties when you sign up and log in to our Site using a single sign-on (SSO).

    • When you connect your SpineLegal account with a third-party service, their terms and policies apply.

    • To promote or offer you products or services and to determine your eligibility for new services we may offer from time to time.

    • To provide you with educational materials and guides relevant to the Services you use.

    • To contact you for Service updates and system and account notifications.

    • To provide you with support in connection with the Services.

    • To comply with any laws, regulation, court orders, warrants, inquiries, subpoenas or other legal processes or investigations, and protect ourselves, other individuals, or property from harm.

    • In connection with a prospective or completed merger or sale (including insolvency or bankruptcy proceedings) involving all or part of SpineLegal or as part of a corporate reorganization or stock sale or other change in corporate control.


We will never sell your Personal Information to other companies.
Consent (#2)

SpineLegal takes a consent-based approach to the collection, use and disclosure of Personal Information. By default, all the registration data is safeguarded and invoked only for user authentication and licensing purposes.

Submitting the Personal Information of others

When you submit the Personal Information of your customers or employees to us, you are responsible for informing such customers and employees about SpineLegal and obtaining any necessary consent or authority.

You may also choose to refer someone to our Site. We will send them a single invitation email to the address you provide. Please ensure that you only submit email addresses of individuals or businesses with whom you have a relationship and who would want to receive the message.

Closing your SpineLegal account

At any time and without penalty, SpineLegal users can withdraw their consent to the continued use or disclosure of their Personal Information by closing their SpineLegal account. Please ensure you complete the account closure process, which includes a confirmation email. Otherwise, your account may not be closed.

Email and communications consent

At any time, you can opt-out of commercial email communications from us by clicking on the unsubscribe link in such emails or via the Email Preferences settings in your account. Certain non-commercial communications may still be sent to you that are required to provide you with our Services. For example, system notifications, major product changes, changes to our Terms of Use, or other news that we believe will materially affect how you interact with SpineLegal.

The only way to completely stop all emails from SpineLegal is to close your account as outlined above.

Limiting Collection (#3)

SpineLegal only collects the Personal Information necessary to provide the Services to you. The Services you use will determine which information SpineLegal collects. We’ll also provide you with the option of sharing additional information to enhance your SpineLegal experience.

SpineLegal may also use third-party services to supplement or enrich our understanding of our customers. This includes cross-referencing information like a name, business name, email address or IP address in third-party databases and using the information to improve our understanding of you and your business.

SpineLegal is not intended for children, and we do not knowingly or intentionally collect information about individuals under the age of thirteen (13).

Limiting Use, Disclosure and Retention (#4)

We will use your Personal Information as described in this policy. We will not share your Personal Information with third parties as described in this policy.

We will retain your information for the period necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law or regulation. To be clear, that means we’ll retain your Personal Information while you have an active account and afterwards if we need to do so to meet our legal obligations. If you choose to close your SpineLegal account, we will destroy your Personal Information within 60 days unless we are otherwise obliged to keep it longer.

Accuracy (#5)

SpineLegal relies on you to provide us with information that is accurate and complete. We provide you with the mechanisms and rely on you to keep your information up to date. You can request updates or corrections of any inaccuracies in your Personal Information at any time by contacting us at the contact information listed in the policy. We will respond to your request within a reasonable timeframe.

Safeguards (#6)

SpineLegal uses a combination of reasonable and appropriate safeguards designed to protect your information. These safeguards are administrative controls (things like policies, procedures, and training), technical controls (things like encryption, firewalls, and secure coding frameworks), and physical controls (secured hosting environments).

For additional details, please see our security page.

We ensure that any third party acting on our behalf maintains reasonable and appropriate safeguards regarding your Personal Information. Additional information about our third parties’ privacy practices is available upon request.

If you have questions about security on our Site, you can contact us at [email protected]

You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties. Our team will never request your password or PIN, and we ask that you never post account or credit card numbers to our support channels.

Openness (#7)

This policy outlines our privacy practices. If you have questions about it, please contact our Privacy Officer. This policy is available publicly at

Individual Access (#8)

You may access, update and correct inaccuracies in the Personal Information in our custody or control at any time, subject to limited exceptions prescribed law. You can download or export data you input into the Site at any time or correct inaccuracies, simply login to your account and make the necessary changes.

You can also request access, corrections or updates to all your Personal Information, including information not available through your account, by contacting us as set out in the Challenging Compliance section of this document. We may request certain Personal Information to verify the individual's identity seeking access to their personal information records.

Public content and Social Media

SpineLegal has public forums and blogs. Any information submitted there might be read and collected by anyone.

You may request removal of Personal Information from forum or blog posts and comments by contacting us at [email protected]

If you provide us with a testimonial, we may post it on our Site or in other materials and media, along with your name with your consent. If you want your testimonial removed, please contact us at [email protected]

You may engage with us through social media sites. When you engage with us on these sites, we may have access to certain information about your account (e.g., name, username). These sites may collect your IP address, how you’re engaging with us and use cookies to enable the site to function properly. We may use this information to personalize your experience and provide you with other products or services you may request.

Service Providers

We may transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. For example, we may use service providers to host our website and to process payments. Your Personal Information may be maintained and processed by these third parties in other jurisdictions. When your information is in another jurisdiction, it will be subject to their laws. We only share the information these service providers need to do their job, and we don’t authorize them for any other use or disclosure of personal information.

We may use service providers to verify the bank account information you provide to us in providing our Services to you. If you are in the UK, please note that:

SpineLegal uses WorldPay to process your payments and direct debit set up. Using our service, you grant SpineLegal and WorldPay the right, power, and authority to act on your behalf to process the payments.

We may also use services provided by third-party platforms (such as social networking sites) to serve targeted ads on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the sharing of your information with such platforms, please send an email to [email protected]

Visiting the Site

In general, you can visit the Site without telling us whom you are or submitting any Personal Information. However, we and/or our service providers (such as Google Analytics) collect IP (Internet protocol) addresses from all visitors to the Site and other related information such as page requests, browser type, operating system and average time spent on our Site. This information is used to help us understand the activity and monitor and improve our Site.

Cookies, Tags, and Web Beacons

Technologies such as cookies, web beacons, tags and scripts are used by SpineLegal, our advertising and analytics service providers (such as Google Analytics), and affiliates to analyze usage trends, administer the Site, and gather demographic information about our user base as a whole.

A cookie is a small piece of data that our Site can send to your browser, which may then be stored on your device so we can recognize you when you return. We use cookies for session tracking to make it possible to navigate the secure environment inside our Site. These cookies (1) may let us know who you are, (2) are necessary to access your account, and (3) will give us information that we can use to personalize our Site according to your preferences. You can control the use of cookies in your browser. If you disable cookies, you will not be able to access your account or take advantage of all of the Site features.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or using a notice on our website before the change becoming effective. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices.

Copyright© 2018 SpineLegal™ All Rights Reserved.

International House, Cromwell Road, London SW7 4EF,  UK

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