Effective as of:April 5,2018
A note from Prathibha Rethish, SpineLegal’s Privacy Officer. Former Security business analyst in Sitel.
At Inspine Technologies Limited (“SpineLegal”), we value your trust and respect your privacy.
SpineLegal exists to support businesses like you by offering a fast and easy way to manage your business, while respecting and meeting your privacy expectations.
By “Personal Information”, we mean information about an identifiable individual. That’s what this policy is about – our collection, protection, use, retention, disclosure and other processing of Personal Information and your rights relating to these activities.
Limiting use, disclosure, and retention
Accountability and Challenging Compliance(#1 and #9)
SpineLegal has named a Privacy Officer who is responsible for all things privacy at SpineLegal. This includes our policies and procedures that are designed to keep your information safe. If you have any questions about our privacy practices or this policy, you can contact me at:
160 City Road,
London, EC1V 2NX
Identifying Purposes (#2)
SpineLegal collects, uses and manages Personal Information for user authentication and licensing of the application for the software and the website we manage
SpineLegal may collect, use, store, or disclose your Personal Information for the purposes described below.
In order to provide you with the Services, which includes the following:
We may also collect your name and email address from third parties when you sign up and login to our Site using single sign-on (SSO).
When you connect your SpineLegal account with a third-party service, their terms and policies apply.
To promote or offer you products or services, and to determine your eligibility for new services we may offer from time to time.
To provide you with educational materials and guides relevant to the Services you use.
To contact you for the purposes of Service updates and system and account notifications.
To provide you with support in connection with the Services.
To comply with any laws, regulation, court orders, warrants, inquiries, subpoenas or other legal processes or investigations, and to protect ourselves, other individuals, or property from harm.
In connection with a prospective or completed merger or sale (including insolvency or bankruptcy proceedings) involving all or part of SpineLegal or as part of a corporate reorganization or stock sale or other change in corporate control.
We will never sell your Personal Information to other companies.
SpineLegal takes a consent-based approach to the collection, use and disclosure of Personal Information. By default all the registration data is safeguarded and will be invoked only for user authentication and licensing purposes.
Submitting the Personal Information of others
When you submit the Personal Information of your customers or employees to us, you are responsible for informing such customers and employees about SpineLegal, and for obtaining any necessary consent or authority from them.
You may also choose to refer someone to our Site. We will send them a single invitation email to the address you provide. Please ensure that you only submit email addresses of individuals or businesses with whom you have a relationship and who would want to receive the message.
Closing your SpineLegal account
At any time and without penalty, SpineLegal users can withdraw their consent to the continued use or disclosure of their Personal Information by closing their SpineLegal account. Please ensure you complete the account closure process which includes a confirmation email. Otherwise, your account may not be closed.
Email and communications consent
The only way to completely stop all emails from SpineLegal is to close your account as outlined above.
Limiting Collection (#3)
SpineLegal only collects the Personal Information necessary to provide the Services to you. The Services you use will determine which information SpineLegal collects. We’ll also provide you the option of sharing additional information to enhance your SpineLegal experience.
SpineLegal may also use third-party services to supplement or enrich our understanding of our customers. This includes cross-referencing information like a name, business name, email address or IP address in third-party databases, and using the information there to improve our understanding of you and your business.
SpineLegal is not intended for children and we do not knowingly or intentionally collect information about individuals under the age of thirteen (13).
Limiting Use, Disclosure and Retention (#4)
We will use your Personal Information as described in this policy.We will not share your Personal Information with third parties as described in this policy.
We will retain your information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulation. To be clear, that means we’ll retain your Personal Information while you have an active account, and afterward if we need to do so to meet our legal obligations. If you choose to close your SpineLegal account, we will destroy your Personal Information within 60 days unless we are otherwise obliged to keep it longer.
SpineLegal relies on you to provide us with information that is accurate and complete. We provide you the mechanisms and rely on you to keep your information up to date. You can request updates or corrections of any inaccuracies in your Personal Information at any time by contacting us at the contact information listed in the policy. We will respond to your request within a reasonable timeframe.
SpineLegal uses a combination of reasonable and appropriate safeguards designed to protect your information. These safeguards are administrative controls (things like policies, procedures, and training), technical controls (things like encryption, firewalls, and secure coding frameworks), and physical controls (secured hosting environments).
For additional details, please see our security page.
We ensure that any third party acting on our behalf maintains reasonable and appropriate safeguards in respect of your Personal Information. Additional information about our third parties’ privacy practices is available upon request.
If you have questions about security on our Site, you can contact us at
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties. Our team will never request your password or PIN, and we ask that you never post account or credit card numbers to our support channels.
This policy outlines our privacy practices. If you have questions about it, please contact our Privacy Officer. This policy is available publicly at
Individual Access (#8)
You may access, update and correct inaccuracies in the Personal Information in our custody or control at any time, subject to limited exceptions prescribed law. You can download or export data you input into the Site at any time, or to correct inaccuracies, simply log in to your account and make the necessary changes.
You can also request access, corrections or updates to all your Personal Information, including information not available through your account, by contacting us as set out in the Challenging Compliance section of this document. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Public content and Social Media
SpineLegal has public forums and blogs. Any information submitted there may be read and collected by anyone.
You may request removal of Personal Information from forum or blog posts and comments by contacting us at
If you provide us with a testimonial, with your consent we may post it on our Site or in other materials and media, along with your name. If you want your testimonial removed, please contact us at
We may transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. For example, we may use service providers to host our website and to process payments. Your Personal Information may be maintained and processed by these third parties in other jurisdictions. When your information is in another jurisdiction, it will be subject to their laws. We only share the information these service providers need to do their job and we don’t authorize them for any other use or disclosure of personal information.
We may use service providers to verify bank account information you provide to us in providing our Services to you. If you are in the UK, please note that:
SpineLegal uses WorldPay to process your payments and direct debit setup. By using our service, you grant SpineLegal and WorldPay the right, power, and authority to act on your behalf to process the payments.
We may also use services provided by third-party platforms (such as social networking sites) to serve targeted ads on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the sharing of your information with such platforms, please send an email to
Visiting the Site
In general, you can visit the Site without telling us who you are or submitting any Personal Information. However, we and/or our service providers (such as Google Analytics) collect IP (Internet protocol) addresses from all visitors to the Site and other related information such as page requests, browser type, operating system and average time spent on our Site. This information is used to help us understand the activity on, and to monitor and improve, our Site.
Cookies, Tags, and Web Beacons
Technologies such as cookies, web beacons, tags and scripts are used by SpineLegal, our advertising and analytics service providers (such as Google analytics), and affiliates to analyze usage trends, administer the Site, and to gather demographic information about our user base as a whole.