A strong technical support team is the strength of SpineLegal™ application. Our engineers are passionate about customer satisfaction and will work with you in resolving any issues with the system.

FREQUENTLY ASKED QUESTIONS

SpineLegal brings the best in the world technology and legal business solution under one umbrella to significantly improve the day to day operations of solicitor business.

 

A fully integrated case management software with the best user experience and the Spine of your business

Here Are A Few FAQs :

1. Do I have to pay for updates?


No! We give constant updates to our software; add new features and you get it all for FREE! Because SpineLegal is on the cloud, when we make an update or add new features, they automatically show up in your account!




2. Are my data secure?


Yes! Security is our top priority, and we built SpineLegal from the ground up to make sure your data and documents are secure. Our architecture lets you keep your data in your private cloud. This is an innovative approach and we can show how easy it is to be 100% secure.




3. How long are your contracts?


There are NO long-term contracts or commitments. You can use SpineLegal month to month, and cancel at any time you'd like!




4. If I have questions, is there someone I can talk to?


Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week! Just click on the "support" link on the bottom of any of our pages or email [email protected]




5. If I cancel my SpineLegal account, will I lose my data?


Most "software-as-a-service" platforms, when you cancel your account, your data will become inaccessible, but in our software, you own the data and it will be yours even after the contract is switched off. When you come back after the pause, the system operates exactly like before with all the settings in place.




6. Do I have to install anything?


Yes! If you are using the desktop application it will be installed. But we created SpineLegal so you wouldn't have to have a whole I.T. department to run your office! Just login and we have to tools to get you started in no time. Even to migrate from other systems.




7. Can you handle the load?


Yes! Because SpineLegal is hosted on the largest public cloud cluster in the world (powered by Microsoft and backed up by CloudFlare Security + CDN) we have virtually unlimited ability to scale in real time. Whether you send 100 visitors or 100,000+ today, it won't slow us down!




8. Who owns the data / customers / subscribers?


You do! Any data (including your users) is 100% owned by you. SpineLegal doesn't have permission to use that content or contact your users for any reason. SpineLegal is just a tool for YOU to deliver YOUR services!




9. If I don't like SpineLegal, how do I cancel?


Simply login to your account, click on your account settings and click "cancel my account". No need to call, email, or talk to anyone!





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