WHAT IS LEGALTRACK
Portal for solicitor firms to improve customer experience and retention
Solicitor can give the clients access to the portal
Solicitor can decide what the client sees
Solicitor can share documents with the client in 1 click
The client can upload documents that come straight into the SpineLegal application
Solicitor can instant message clients and clients can respond back
Clients can initiate payments to the legal firm through LegalTrack
Clients can refer friends and family to the legal firm for more business
Giving clients the ultimate power and the ability to manage their preferences is a key step to satisfaction. Having a portal provides an engagement contract and features clients love over and beyond the traditional email and phone channels.
Innovation is moving the suppliers and consumers closer than ever and this can be leveraged in the services sector like legal services. Private clients need continuous communication, trust and support and LegalTrack is one of those tools for solicitors to leverage.
Personalised Customer Experience
Legal practitioners using SpineLegal can share case updates in real time with the end customers providing an outstanding experience which ensures customer retention and repeat business
Secured Document Sharing and Messaging
SpineLegal users now leverage a secure channel with the end customers for live messaging and sharing documents. This ensures all communications have full traceability reducing ambiguity and mis-communications.