SUPPORT QUESTIONS

A strong technical support team is the strength of SpineLegal™ application. Our engineers are passionate about customer satisfaction and will work with you in resolving any issues with the system.

SUPPORT QUESTIONS

A strong technical support team is the strength of SpineLegal™ application. Our engineers are passionate about customer satisfaction and will work with you in resolving any issues with the system.

1. How does the support work?


SpineLegal™ believes in multi channel support and is available over the phone, email and skype. We have employed pro-active monitoring for all cloud infrastructure to ensure our clients and their systems are protected with traffic light dashboards.




2. How quickly the support team respond and fix any issues?


We hardly see any issues with our application. If there are any issues in the remote case or the users need guidance on any functionality our SLA is 15 mins for the response. We normally give a call straight away and in the worst case engineers are away from desk they will chat with you over Skype.




3. Can we host SpineLegal™ in our infrastructure and recieve support?


We appreciate the sensitiveness of your business and we are more than happy to host all the services in your data centre or cloud infrastructure. The pricing for this is for enterprise deployment with an annual support cost. Please speak to our Sales team on this.




4. Do we need to back up documents for each cases?


Our strategy and principle is about transparency. The system will be configured to a cloud provider for documents and we will encourage you to keep the passwords secured. The cloud document infrastructure eg: google drive or one drive is yours and the data is not accessible to SpineLegal™ staff.




5. Can we promote SpineLegal™ and get rewarded?


You will be more than welcome to promote SpineLegal™. Our sales are through word of mouth and recommendations. For successful leads to business generation SpineLegal™ rewards are very attractive and rewarding.





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